Refund and Return Policy

Last Updated: January 15, 2025

1. Return Eligibility

1.1 Return Window

You may return most items within 30 days of the delivery date for a full refund or exchange. Returns initiated after 30 days may not be accepted unless the item is defective or there was an error in your shipment.

1.2 Condition Requirements

To be eligible for a return, items must meet the following conditions:

• Products must be unworn, unwashed, and unused
• All original tags must be attached and intact
• Items must be in original packaging when possible
• Products must be free from perfume, cologne, deodorant, or makeup marks
• No alterations or modifications have been made
• Items must not show signs of wear or damage
• All accessories, belts, or removable components must be included

1.3 Non-Returnable Items

For hygiene, safety, and legal reasons, the following items cannot be returned unless defective:

• Undergarments, underwear, and socks
• Swimwear
• Personalized or custom-made items
• Items marked as "Final Sale" or "Clearance"
• Gift cards and digital products
• Items purchased during special promotional events (unless otherwise stated)
• Items without original tags or packaging

2. How to Initiate a Return

3. Return Shipping

3.1 Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return:

Return Reason	Shipping Cost Responsibility
Change of mind / No longer wanted	Customer pays return shipping
Wrong size ordered	Customer pays return shipping
Defective or damaged product	Company pays return shipping
Wrong item shipped	Company pays return shipping
Quality issues	Company pays return shipping
Product not as described	Company pays return shipping

3.2 Return Shipping Recommendations

When shipping returns, we recommend:

• Use a trackable shipping method with insurance for valuable items
• Retain your tracking number until the return is processed
• Package items securely to prevent damage during transit
• Allow 7-14 business days for shipping and processing

3.3 Lost or Damaged Returns

We are not responsible for return packages that are lost, stolen, or damaged during transit. We strongly recommend using a tracked, insured shipping method. Once a return is dropped off with the carrier, it becomes the carrier's responsibility until it reaches our returns facility.

4. Refund Processing

4.1 Inspection and Approval

Upon receiving your return, we will:

1. Inspect the item(s) to verify they meet return eligibility requirements
2. Process your refund within 5-10 business days after inspection
3. Send you an email confirmation once your refund has been processed

4.2 Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Card: Refunds appear within 5-10 business days depending on your bank
• PayPal: Refunds typically appear within 3-5 business days
• Other Payment Methods: Processing times vary by provider

We do not issue refunds in cash or by check. Store credit may be offered as an alternative upon request.

4.3 Refund Amount

Your refund will include:

• Full product price paid
• Original shipping fees (if the return is due to our error)

Your refund will NOT include:

• Return shipping costs (unless the return is due to our error)
• Original shipping costs (if returning due to change of mind)
• Gift wrapping fees

4.4 Partial Refunds

Partial refunds may be issued in the following situations:

• Items returned without all original packaging or tags
• Items showing signs of use, wear, or washing
• Items damaged by the customer after delivery
• Items returned more than 30 days after delivery

The refund amount will be determined at our discretion based on the condition of the returned item. We will notify you before processing a partial refund and give you the option to have the item returned to you instead.

5. Exchanges

5.1 Exchange Process

We are happy to exchange items for different sizes, colors, or styles subject to availability. To request an exchange:

1. Follow the standard return process outlined in Section 2
2. Indicate in your communication that you wish to exchange rather than return
3. Specify the desired replacement item (size, color, style)
4. We will confirm availability and process your exchange

5.2 Exchange Shipping

For exchanges:

• You are responsible for return shipping of the original item
• We will ship the exchange item to you at no additional charge
• If the exchange item has a different price, you will be charged or refunded the difference
• If the desired item is unavailable, we will process a full refund instead

5.3 Exchange Eligibility

Exchanges are subject to the same eligibility requirements as returns. Items must be unworn, unwashed, with original tags attached. Exchanges must be requested within 30 days of delivery.

6. Defective or Damaged Items

6.1 Reporting Defects

If you receive a defective, damaged, or incorrect item, please contact us immediately (within 7 days of delivery) with:

• Your order number
• Description of the defect or damage
• Clear photographs showing the issue
• Any relevant packaging or shipping materials

6.2 Resolution Options

For defective or damaged items, we will offer one of the following resolutions:

• Replacement: We will send you a replacement item at no additional cost
• Full Refund: We will issue a complete refund including original shipping costs
• Partial Refund: For minor defects, we may offer a partial refund if you wish to keep the item
• Store Credit: We may offer store credit for a higher amount than the refund value

6.3 Quality Guarantee

All Gentleman's Wardrobe products are covered by our quality guarantee. If an item develops defects due to manufacturing issues or material faults within 90 days of purchase (under normal use), we will replace it or provide a full refund.

7. Wrong Item Shipped

If we ship you an incorrect item, we sincerely apologize for the error. We will:

• Provide a prepaid return label for the incorrect item
• Ship the correct item to you at no additional charge with expedited shipping
• Process any necessary price adjustments
• Offer a courtesy discount on your next purchase as an apology

Please contact us within 7 days of receiving your order if you believe you received the wrong item.

8. Cancelled Orders

8.1 Before Shipping

You may cancel your order before it ships by contacting us immediately. If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method within 3-5 business days.

8.2 After Shipping

Once an order has shipped, it cannot be cancelled. You will need to follow our standard return process once you receive the items. You may refuse delivery, but return shipping charges may apply.

8.3 Company-Initiated Cancellations

We reserve the right to cancel orders in certain circumstances, including:

• Product unavailability or discontinued items
• Pricing errors or system glitches
• Suspected fraudulent transactions
• Inability to verify payment information
• Shipping restrictions to your location

If we cancel your order, you will receive a full refund and email notification explaining the reason for cancellation.

9. International Returns

9.1 International Return Policy

International customers may return items following the same guidelines as domestic returns. However, please note:

• You are responsible for international return shipping costs
• We recommend using a trackable, insured international shipping method
• Customs duties or fees paid on the original shipment are not refundable
• Additional customs charges may apply for exchanged items
• Processing times may be longer due to international shipping

9.2 Return Shipping Address

International returns should be shipped to:

Gentleman's Wardrobe Returns Center
5 Timmothy Front
Ibrahimtown, VIC 2619
Japan

Mark the package clearly as "RETURNED MERCHANDISE" to help avoid customs delays.

10. Gift Returns

10.1 Gift Return Process

Items purchased as gifts can be returned by the recipient following our standard return policy. Gift recipients should:

1. Contact our customer service with the order number (if available)
2. Follow the standard return process
3. Indicate that the item was received as a gift

10.2 Gift Refund Options

For gift returns, we offer:

• Store Credit: Issued to the recipient for the current selling price of the item
• Exchange: Exchange for a different size, color, or item
• Refund to Original Purchaser: With permission from both parties, refund to the original payment method

11. Refund Timeline Summary

Stage	Timeframe
Return shipping to our facility	7-14 business days
Inspection and refund processing	5-10 business days
Refund appears in account (varies by bank/provider)	3-10 business days
Total estimated time for refund	15-34 business days

12. Frequently Asked Questions

Q: Can I return sale or clearance items?

A: Items marked as "Final Sale" cannot be returned. Regular sale items can be returned following our standard policy unless otherwise specified.

Q: What if I lost my receipt or order confirmation?

A: Contact our customer service team with your name, email address, and approximate order date. We can locate your order in our system.

Q: Can I return items after 30 days?

A: Returns after 30 days are evaluated on a case-by-case basis. Contact us to discuss your situation. Late returns may only receive store credit.

Q: What if my item was on sale when I bought it but is now full price?

A: You will be refunded the amount you actually paid, not the current selling price.

Q: Can I return an item I bought with a discount code?

A: Yes, you will be refunded the discounted price you paid.

Q: How do I track my refund?

A: Once we process your refund, you will receive an email confirmation. Check with your bank or payment provider for specific processing times.

13. Customer Service and Support

We are committed to making the return process as smooth and hassle-free as possible. If you have any questions or need assistance with a return, our customer service team is here to help.

14. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our website after changes constitutes acceptance of the updated policy.

15. Additional Terms

This Refund Policy is part of and incorporated into our Terms and Conditions. By making a purchase from Gentleman's Wardrobe, you agree to this Refund Policy and our Terms and Conditions.

Thank you for choosing Gentleman's Wardrobe. We appreciate your business and look forward to serving you.